Privacy Policy

BuyRent ("we", "us", "our") operates the website at buyrent.co.za, a property marketplace connecting buyers and tenants with estate agents across South Africa. This Privacy Policy explains what personal information we collect, how we use it, and the rights you have over it. We are committed to protecting your privacy and handling your information in accordance with the Protection of Personal Information Act, 2013 (POPIA).

1. Information we collect

We collect information you provide directly and information generated as you use the site:

• Account details — when you register as an agent or a buyer/visitor, we collect your name, email address, and (for agents) mobile number and profile details.
• Listing information — agents provide property details, photos, prices, and location information they choose to publish.
• Enquiries and messages — when you contact an agent or send us a message, we collect your name, contact details, and the content of your message.
• Favourites — properties you save while signed in.
• Usage data — basic technical information such as pages visited and approximate visit counts, used to keep the service running and improve it.

2. How we use your information

We use your personal information to:

• Create and manage your account.
• Publish listings and connect buyers and tenants with the relevant agent.
• Deliver enquiries you send to the agent or to our team.
• Save your favourite properties to your account.
• Maintain, secure, and improve the website.
• Comply with our legal obligations.

3. How information is shared

When you submit an enquiry on a listing, your name and contact details are shared with the agent who posted that listing so they can respond to you. Agent profiles and the listings they publish are visible to the public. We do not sell your personal information. We use trusted service providers (for example, hosting and database services) to operate the site, and they process information only on our instructions.

4. Storage and security

Your information is stored using Google Firebase services. We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, and misuse. No method of transmission or storage is completely secure, but we work to safeguard your information and to limit access to those who need it to operate the service.

5. Your rights under POPIA

You have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct or update information that is inaccurate.
• Ask us to delete your account and associated personal information.
• Object to certain processing of your information.
• Lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, contact us using the details below and we will respond as required by law.

6. Retention

We keep personal information only as long as needed for the purposes described here or as required by law. When you delete your account, we remove or anonymise your personal information, except where we must retain certain records to meet legal obligations.

7. Children

The service is intended for users aged 18 and over. We do not knowingly collect personal information from children.

8. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the date at the top of this page.

9. Contact us

For any privacy questions or to exercise your rights, contact us at sales@buyrent.co.za or via our contact page.